这篇文章汇集了协作各种篇章布局和首段、中段、尾段涉及到的重要句型，对你的专升本英语写作会有直接的帮助。

【篇首句】介绍自己，说明写作目的：投诉。

1. I’m Li Hua. I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.

我是李华。很不想给你添麻烦。但是，恐怕我不得不对你们餐馆进行投诉。

2. I’m writing to you to complain about...

我写信是投诉......

3. I want to express my dissatisfaction about the woolen scarf I bought from your company.

我想要表达我对从你们公司买的羊毛围巾的不满。

【篇中句】说明投诉问题、后果，并提出合理建议。

1. In the first place, the food is too salty and the water isn t served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.

首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在这里吃饭。

2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 

HK dollars in your shop, but there seems to be something wrong with it. When it s washed, it fades in colour. Now I can t wear it.

大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。

3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn t think you should neglect this deficiency（缺陷）.

它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。

4. I have dialed your service number for several times but it was always busy.

我多次拨打你们的服务电话，但它总是占线。

5. Now this problem keeps worrying me.

现在这个问题一直在困扰我。

6. To improve the situation, you can take the following measures.

为了改善状况，你们可以采取下面的措施。

7. Can you change a new one for me as soon as possible?

你们可以尽快给我换件新的吗？

8. I insist you change a new one for me or give me a refund（退款）.

我坚持你们给我换件新的或者给我退款。

9. How shall I send this scarf back to you?

我怎么把这条围巾寄还给你？

【篇尾句】希望给予考虑，并期待对方尽快回复。

1. Thanks for your consideration.

感谢你的考虑。

2. I hope you will give due attention to this matter.

我希望你给予此事应有的重视。

3. I believe you will take my complaint seriously.

我相信你会认真考虑我的投诉。

4. I’ll appreciate it if my demand is met. 

如果我的要求被满足，我会非常感激。

5. I’m looking forward to your early reply.

期待着你早日答复。

六. 道歉信

1. 道歉信结构

道歉信通常包括三部分内容：1.表示歉意，道歉的原由；2.出现差错的原因，提出弥补措施；3.请求

原谅。语言要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。

2. 道歉信模板

Dear ______,

①I am truly sorry that ______（道歉的原因）.

②The reason is that ______（介绍原因）. ③Once again, I am sorry for any inconvenience caused. 

④Hope you can accept my appologies and understand my situation.

Yours sincerely,

Li Ming

3. 道歉信中开头段常用句式和套话

I am writing this letter to express my regret…

我写这封信是想表达我的遗憾......

I am writing to apologize for…

我写信是为......道歉。

I would like to give you my apology for…

我想为......向你道歉。

I am very sorry to say that…

我很抱歉......

I must apologize about (not) doing sth…

对于做了/没做......，我必须道歉。

Please accept my sincere apology for…

请接受我对于......的真诚道歉。

I am writing to say sorry for…

我写信是想对......说抱歉。

I am terribly sorry, but…

我很抱歉，但是......

4. 道歉信中结尾段常用句式和套话

Once again, I am sorry for any inconvenience caused.

我对于所造成的任何不便再次道歉。

Please allow me to say sorry again.

请允许我再一次说抱歉。

Hope you can accept my apologies and understand my situation.

希望你们能够接受我的道歉，理解我的处境。

I sincerely hope that you will be able to think in my position and accept my apologies.

我真诚的希望你能够站在我的位置想一想，并且接受我的道歉。

I want to let you know how regretful I am feeling now.

我想让你知道我现在感觉多么的遗憾。

I am sorry that I can’t… but trust that you will be able to understand.

很抱歉我不能......，但我相信，你会理解的。